Booking Terms & Conditions, Cancellation Policy, Refund Policy & Privacy Policy

1.1. Completing the 9jaTrip Ghana Road Trip registration form expresses your interest in participating in the tour. Submitting the form alone does not automatically guarantee a place.

1.2. Your booking will be confirmed when 9jaTrip has accepted your registration, confirmed availability, and verified that you have satisfied the applicable payment requirements.

1.3. Participants will receive booking confirmation and relevant payment instructions through an official 9jaTrip communication channel.

1.4. Participants must provide accurate, complete, and truthful information during registration. Information that is materially inaccurate or incomplete may affect the booking or the participant's ability to travel.

1.5. If you are registering on behalf of other participants, you are responsible for providing accurate booking information and ensuring that each person receives and understands the applicable tour terms.

2.1. The advertised tour dates are 22–26 December 2026, covering five days and four nights.

2.2. Participants should review the published itinerary and departure instructions carefully. The exact departure time, meeting point, border-crossing schedule, and activity timings will be communicated before departure.

2.3. Participants must arrive at the designated departure point at the stated time. Late arrival may result in the participant missing the scheduled departure.

2.4. The tour involves road transportation from Nigeria to Ghana and back. Participants should understand that road conditions, border procedures, traffic, weather, and other circumstances may affect journey times.

2.5. Any material change to the advertised dates or duration will be communicated to registered participants as soon as reasonably practicable.

3.1. The advertised package prices are:

• Early-bird single package: ₦900,000 per person.
• Early-bird pair package: ₦1,700,000 for two people.
• Standard single package: ₦1,000,000 per person.
• Standard package for two people: ₦2,000,000 for two people.

3.2. Early-bird prices apply only during the announced promotional period and are subject to the published eligibility conditions. The advertised early-bird closing date is 19 November 2026, unless 9jaTrip formally communicates a change.

3.3. The standard registration price applies from 20 November 2026, subject to availability and the published registration deadline.

3.4. The package includes only the services expressly identified in the official tour description and confirmed booking documents. These may include return road transportation, accommodation, specified meals, and planned tourist activities.

3.5. Any service not expressly identified as included should be treated as excluded until 9jaTrip confirms otherwise in writing.

3.6. Personal shopping, souvenirs, optional activities, additional meals, personal expenses, and room upgrades are excluded unless specifically stated otherwise.

3.7. Participants should request clarification before paying if they are uncertain about any package inclusion or exclusion.

4.1. Payments must be made through payment channels officially authorised by 9jaTrip.

4.2. Participants should verify payment instructions through an official 9jaTrip channel before transferring money. 9jaTrip is not responsible for losses arising from payments made to unauthorised individuals or accounts.

4.3. Any deposit, instalment arrangement, balance-payment deadline, or payment-processing charge must be communicated clearly before the participant commits to the applicable payment arrangement.

4.4. Where an instalment plan is offered, the participant must comply with the agreed payment schedule.

4.5. Failure to meet an agreed payment deadline may result in a booking being suspended or cancelled after reasonable notice and an opportunity to resolve the outstanding payment.

4.6. No participant should assume that a place is secured until 9jaTrip has issued a booking confirmation.

5.1. Participants are responsible for obtaining and carrying valid travel documents and meeting applicable immigration, entry, health, and other travel requirements.

5.2. Participants should verify current entry requirements for Ghana and any other country through which the convoy will travel.

5.3. 9jaTrip will communicate relevant travel information available to it but does not guarantee that a government authority will grant entry to any participant.

5.4. A participant who is denied boarding, refused entry, or prevented from travelling because of missing, invalid, or insufficient personal documentation may incur additional expenses and may be unable to participate in some or all of the tour.

5.5. Any refund in such circumstances will be assessed under the cancellation and refund policies, taking into account applicable consumer rights and any recoverable third-party costs.

5.6. Participants must not knowingly carry prohibited, illegal, dangerous, or undeclared items across an international border.

6.1. Participants must comply with reasonable instructions from authorised 9jaTrip staff, drivers, and designated tour coordinators.

6.2. Participants must wear seat belts where provided, follow vehicle safety instructions, and avoid behaviour that endangers themselves or others.

6.3. Alcohol or other substances must not be consumed in a way that endangers the participant, other travellers, drivers, or the safe operation of the tour.

6.4. Participants must respect other travellers, accommodation staff, local communities, tour guides, and attraction rules.

6.5. 9jaTrip may take reasonable steps to address serious misconduct, harassment, threats, violence, illegal activity, or behaviour that creates a safety risk. Where necessary, a participant may be removed from an activity or the tour, subject to applicable law and a fair assessment of the circumstances.

6.6. Any additional costs arising from a participant's misconduct or deliberate breach of safety instructions may be recoverable from that participant where legally permitted and appropriately documented.

7.1. Accommodation will be arranged according to the package selected and the availability confirmed by 9jaTrip.

7.2. Participants must communicate their accommodation preferences during registration and should not assume that a particular room type is guaranteed until confirmed.

7.3. Participants who request private rooms, room upgrades, or other special arrangements may be required to pay an additional charge where applicable. Any such charge must be disclosed before confirmation.

7.4. Shared accommodation arrangements must be communicated clearly and agreed upon by the affected participants.

7.5. 9jaTrip may make reasonable accommodation substitutions if the original accommodation becomes unavailable, provided the replacement is reasonably comparable to the agreed arrangement. Material changes will be communicated to affected participants.

8.1. 9jaTrip intends to operate the tour substantially in accordance with the published itinerary.

8.2. Minor adjustments to activity times, restaurant choices, routes, or the order of activities may be necessary because of traffic, weather, operating hours, safety considerations, or other circumstances outside the organiser's reasonable control.

8.3. If a significant service becomes unavailable, 9jaTrip will make reasonable efforts to provide a suitable alternative or communicate the available options.

8.4. If the tour must be materially changed or cancelled, the remedies available to participants will be determined under the cancellation and refund policy and applicable law.

8.5. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

9.1. Participants are responsible for their personal belongings, travel documents, money, electronic devices, and valuables throughout the tour.

9.2. Participants should secure their belongings during transportation, accommodation stays, and excursions.

9.3. Any lost property should be reported promptly to the tour coordinator.

9.4. 9jaTrip will address reports of lost or damaged belongings reasonably, but responsibility for loss or damage will depend on the circumstances and applicable law. Nothing in this clause excludes liability that cannot legally be excluded.

By proceeding with a booking, participants acknowledge that they have had the opportunity to review the tour details, package inclusions, payment requirements, cancellation policy, refund policy, and privacy policy.

Participants may contact 9jaTrip through its official communication channels to request clarification before making payment.

We understand that personal circumstances may change. If you can no longer participate in the 9jaTrip Ghana Road Trip, please notify us in writing as soon as possible through an official 9jaTrip communication channel.

The cancellation date will ordinarily be the date 9jaTrip receives your written cancellation notice.

The following is a proposed cancellation schedule, subject to final approval by 9jaTrip before publication:

These percentages are proposed business terms, not a statement of statutory requirements. They should be adopted only after 9jaTrip has checked their fairness, legal enforceability, and consistency with actual supplier cancellation costs.

Where the schedule permits a cancellation charge, 9jaTrip should not impose additional deductions for the same cost twice. Any additional deduction for a documented, non-recoverable third-party expense must be lawful, clearly disclosed, and consistent with the applicable agreement and consumer-protection requirements.

Where applicable law requires a more favourable remedy, the law will prevail.

To cancel your booking:

1. Contact 9jaTrip through an official communication channel.
2. State your full name and booking reference, if one has been issued.
3. Clearly state that you wish to cancel your booking.
4. Provide the information reasonably needed to identify the original payment.

9jaTrip will acknowledge the cancellation request and explain the applicable refund calculation, if any.

Participants should retain their payment receipts and written cancellation confirmation.

3.1. If one participant in a pair or group booking cancels, the remaining participants should contact 9jaTrip to discuss the effect on their booking.

3.2. A pair or group discount may no longer apply if the number of participants falls below the minimum required for that discount.

3.3. Any change to the remaining participants' price must be explained before an additional payment is requested.

3.4. The cancellation of one participant does not automatically cancel the bookings of the other participants.

4.1. A participant who cannot travel may request to transfer their place to another eligible person.

4.2. Transfers are subject to written approval by 9jaTrip, available capacity, sufficient time to update bookings, and compliance with applicable travel and accommodation requirements.

4.3. Any reasonable administrative or supplier charge associated with an approved transfer must be disclosed before the transfer is completed.

4.4. A transfer is not confirmed until 9jaTrip has approved it in writing.

5.1. A participant who arrives late, misses the departure, or voluntarily abandons the tour may not be entitled to a refund for unused services, subject to applicable law and the circumstances.

5.2. Any recoverable amount will be assessed in accordance with the refund policy.

5.3. Additional costs incurred by a participant who independently arranges alternative transportation or accommodation are generally the participant's responsibility unless otherwise agreed in writing or required by law.

9jaTrip aims to handle refund requests fairly, transparently, and within a reasonable timeframe.

Refund eligibility depends on the reason for cancellation, the timing of the request, the services already provided or committed, the applicable booking terms, and any rights provided by law.

9jaTrip will explain the basis of any refund calculation and will not treat this policy as overriding mandatory consumer rights.

Where a participant cancels, the proposed cancellation schedule in Part 2 will ordinarily be used to calculate the refund.

The refund will be calculated from the eligible amount actually paid for the booking, less any valid cancellation charge and any other lawful, disclosed, and properly supported deductions.

Any applicable payment-processing or third-party charge will be treated in accordance with the original terms, the provider's rules, and applicable law. A charge will not automatically be deducted merely because it is described as non-refundable.

If 9jaTrip cancels the entire tour and the cancellation is not caused by the participant, 9jaTrip will communicate the cancellation and the available remedies.

Subject to applicable law and the circumstances, participants will be offered an appropriate remedy, which may include:

• A refund of payments for services not provided.
• An alternative departure date, if available and acceptable to the participant.
• Another mutually agreed arrangement.

Where a participant is legally entitled to a refund, an alternative date or credit will not be imposed as the only option.

Any deduction must have a lawful basis and be consistent with the applicable agreement and consumer-protection requirements.

If 9jaTrip makes a material change to the advertised dates, duration, or key package inclusions, affected participants will be informed as soon as reasonably practicable.

Where the change materially affects the agreement, participants will be informed of the available options, which may include accepting the revised arrangements, transferring to an alternative date, or receiving a refund where required by law or the agreed terms.

Minor changes that do not materially alter the package will not automatically entitle a participant to a full refund.

Unforeseen circumstances may include severe weather, border closures, government restrictions, civil unrest, public emergencies, major transport disruptions, or other events beyond the reasonable control of the parties.

If such an event affects the tour, 9jaTrip will take reasonable steps to protect participants, communicate changes, and assess available alternatives.

Refunds will be determined by the services that can be provided, amounts recoverable from suppliers, the applicable booking agreement, and mandatory legal requirements.

The occurrence of an unforeseen event does not automatically remove every refund obligation.

6.1. Approved refunds will ordinarily be returned through the original payment method where reasonably possible.

6.2. If the original method cannot be used, 9jaTrip may request reasonable information to verify the recipient and arrange an alternative payment method.

6.3. Refunds should ordinarily be processed within 14 business days after the refund amount and payment details have been confirmed, unless a different timeframe is required by law or a delay outside 9jaTrip's reasonable control occurs.

6.4. If a delay occurs, 9jaTrip will communicate the reason and provide an updated expected timeframe.

6.5. Participants should keep payment receipts, booking confirmations, and relevant correspondence until the matter is resolved.

For a refund enquiry, contact 9jaTrip through an official communication channel and provide:

• Your full name.
• Your booking reference, if available.
• The date and amount of payment.
• The reason for the request.
• Relevant payment evidence.

9jaTrip will review the request and communicate the decision and its basis.

9jaTrip respects the privacy of people who register for its tours and services.

This policy explains how 9jaTrip collects, uses, stores, shares, and protects personal information submitted through the Ghana Road Trip registration form, website, WhatsApp, email, payment process, or other official communication channels.

9jaTrip will handle personal information in accordance with applicable data-protection laws, including relevant requirements under Nigerian law and any other law applicable to the processing.

Depending on the stage of registration and the information required to organise the trip, we may collect:

Personal and contact information

• Full name.
• Phone number and WhatsApp number.
• Email address.
• City and state of residence.
• Date of birth, where required.

Booking information

• Number of participants.
• Solo, couple, or group booking category.
• Accommodation preferences.
• Package selection.
• Departure and pickup preferences.
• Activity preferences.
• Payment status and relevant transaction references.

Travel information

• Travel-document readiness.
• Relevant travel-document details where reasonably necessary.
• Information required to coordinate lawful cross-border travel.

Safety and support information

• Emergency contact details.
• Dietary requirements and food allergies where voluntarily provided.
• Accessibility or assistance requirements relevant to participation.

Communication records

• Registration enquiries.
• Booking confirmations.
• Payment-related correspondence.
• Requests, complaints, and customer-support records.

We aim to collect only information that is reasonably necessary for registration, booking management, travel coordination, safety, legal compliance, and related legitimate purposes.

9jaTrip may use personal information to:

1. Process registrations and manage bookings.
2. Contact participants about the tour.
3. Confirm payments and issue booking updates.
4. Plan accommodation and room allocation.
5. Arrange transportation and coordinate passenger numbers.
6. Communicate relevant travel-document requirements.
7. Arrange meals and respond to declared dietary requirements.
8. Maintain emergency contacts for appropriate safety purposes.
9. Coordinate with authorised tour guides, accommodation providers, transport providers, and attractions.
10. Resolve enquiries, complaints, cancellations, and refund requests.
11. Meet legal, accounting, safety, and regulatory obligations.
12. Improve our services and understand participants' preferences.

We will not use sensitive personal information for unrelated purposes merely because it has been provided.

To organise the tour, 9jaTrip may need to share limited personal information with relevant service providers, including:

• Hotels and accommodation providers.
• Tour guides and activity operators.
• Transportation and travel-service providers.
• Payment service providers.
• Emergency service providers, where appropriate.
• Government or regulatory authorities where required or legally permitted.

We aim to share only the information reasonably necessary for the relevant purpose.

For example, an accommodation provider may need a participant's name to manage a reservation, while a payment provider may need transaction information to process or verify a payment.

We will not sell participants' personal information to third parties.

Because this tour involves travel from Nigeria to Ghana, certain information may need to be shared with service providers or authorities in Ghana or another relevant jurisdiction.

Where personal information is transferred across borders, 9jaTrip will take the steps required by applicable data-protection law to ensure that the transfer and any subsequent processing are lawful.

9jaTrip will take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include restricting access to registration records, using appropriate account-security controls, limiting information shared with service providers, and retaining documents only for as long as necessary.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Participants should not send passport copies, payment-card details, passwords, or other highly sensitive information through an unsecured channel unless an appropriate process has been provided.

9jaTrip will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including booking administration, travel coordination, customer service, financial records, dispute resolution, and legal compliance.

Different types of information may need to be retained for different periods.

When information is no longer required, we will take appropriate steps to delete it, anonymise it, or securely dispose of it, subject to any applicable legal retention obligations.

Subject to applicable law, participants may have rights to:

• Request access to their personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally appropriate.
• Object to or request restriction of certain processing activities.
• Withdraw consent where processing relies on consent.
• Raise concerns about how their information has been handled.
• Lodge a complaint with the relevant data-protection authority.

Some information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.

To make a privacy request, contact 9jaTrip through its official communication channels.

If you use the 9jaTrip website, certain technical information may be collected through cookies, analytics, or similar technologies, depending on the website's actual configuration.

Where required, 9jaTrip will provide appropriate notices and obtain consent for non-essential cookies or tracking technologies.

Participants should consult any separate website cookie notice for further details.

9jaTrip may contact participants with information necessary to administer their registration and the Ghana Road Trip.

Any optional promotional messages or future marketing communications will be handled in accordance with applicable law and the participant's communication preferences.

Participants may opt out of marketing messages without affecting essential communications needed to administer an existing booking.

The Ghana Road Trip is intended to operate under the participant eligibility requirements communicated by 9jaTrip.

If a participant under 18 is permitted to join, 9jaTrip must establish and communicate the applicable consent, supervision, safeguarding, and documentation requirements before accepting the booking.

Personal information about children will be handled with appropriate care and in accordance with applicable law.

9jaTrip may update this policy when its services, processes, or legal obligations change.

The latest version will be made available through an appropriate official channel. Where a change materially affects participants' rights or the handling of their information, 9jaTrip will provide any notice required by law.

For questions, requests, or complaints relating to personal information, please contact 9jaTrip through its official website or the contact channel provided during registration.